The user is basically asking how to change her account type from plus-account to basic one cause she has accidentaly changed it to plus account and do not know how to change it back now. The other question is about userpictures. She says that Livejournal claims her pictures to be too big when she tries to download them from her computer but when she takes pics from internet and make them userpics there is no problem. She wants to know why she cannot download pictures from her computer to be userpics in a same way as pictures which are orginally taken from internet. She also cannot see anymore "home" "view friends" etc links in her navigation bar and would like to know how to get them back.
At least I understood that those were her problems. She's asking to make livejournal better.